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support \n(800) 585-4888 - toll-free \n(770) 255-1020 - main \nsupport@possiblenow.com","created_at":"2026-09-04T09:31:49.594-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T09:31:49.594-04:00","display_at":"2026-09-04T09:31:49.594-04:00","deliver_notifications":true,"tweet_id":null,"id":"rdlr4vg95jj3","incident_id":"9jfj8ch1t1hc","custom_tweet":null,"affected_components":[{"code":"hgqv7jwk5wcs","name":"MyPreferences 2.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"operational"},{"code":"72g8yz7mhmp8","name":"DNCSolution Components - DNCSolution Environment - Staging","old_status":"operational","new_status":"operational"},{"code":"hnv14bb0nkys","name":"MyPreferences 3.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"MyPreferences Staging Environment","created_at":"2021-11-03T07:14:36.504-04:00","updated_at":"2026-09-11T13:00:07.250-04:00","position":3,"description":null,"showcase":false,"start_date":"2021-11-03T00:00:00.000-04:00","id":"hnv14bb0nkys","page_id":"hqf84v9896z7","group_id":"50r0lbg3nf8d"},{"status":"operational","name":"MyPreferences Staging Environment","created_at":"2019-03-06T14:26:28.078-05:00","updated_at":"2026-09-11T13:00:07.275-04:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"hgqv7jwk5wcs","page_id":"hqf84v9896z7","group_id":"y34nqvkqxl1r"},{"status":"operational","name":"DNCSolution Environment - 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We are actively working to resolve the problem and will keep you informed as we work toward a resolution. \n\nWe appreciate your patience during this process. If you have any questions, please call Support at (855) 326-8442 or email support@possiblenow.com. \n\nBest Regards,\n\nPossibleNOW Customer Support\n(855) 326-8442 - support\n(800) 585-4888 - toll-free \n(770) 255-1020 - main \nsupport@possiblenow.com","created_at":"2026-08-25T14:09:44.701-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T14:09:44.701-04:00","display_at":"2026-08-25T14:09:44.701-04:00","deliver_notifications":true,"tweet_id":null,"id":"fgtcv0500pv6","incident_id":"6g7st9993kx5","custom_tweet":null,"affected_components":[{"code":"trhtb06kphnp","name":"DNCSolution Components - DNC Webservices","old_status":"operational","new_status":"degraded_performance"},{"code":"nctjgx9gfv68","name":"DNCSolution Components - DNC REST API","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"DNC Webservices","created_at":"2018-12-17T13:29:48.544-05:00","updated_at":"2026-08-25T14:51:44.571-04:00","position":2,"description":"DNC Webservices","showcase":false,"start_date":null,"id":"trhtb06kphnp","page_id":"hqf84v9896z7","group_id":"bvsr4r56mzpv"},{"status":"operational","name":"DNC REST API","created_at":"2018-12-17T13:31:02.065-05:00","updated_at":"2026-08-25T14:51:44.588-04:00","position":3,"description":"DNC REST API","showcase":false,"start_date":null,"id":"nctjgx9gfv68","page_id":"hqf84v9896z7","group_id":"bvsr4r56mzpv"}]},{"name":"Scheduled Third-Party Service Downtime – Reassigned Numbers Database (RND) – August 20, 2026 DOWNTIME for Maintenance","status":"completed","created_at":"2026-07-15T15:53:42.939-04:00","updated_at":"2026-08-20T21:00:07.569-04:00","monitoring_at":null,"resolved_at":"2026-08-20T21:00:07.491-04:00","impact":"maintenance","shortlink":"https://stspg.io/0c9fj6jnzsfq","scheduled_for":"2026-08-20T20:00:00.000-04:00","scheduled_until":"2026-08-20T21:00:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-20T19:00:23.317-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-15T15:53:42.928-04:00","reminder_intervals":null,"id":"xjx861w0585n","page_id":"hqf84v9896z7","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-20T21:00:07.491-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T21:00:07.491-04:00","display_at":"2026-08-20T21:00:07.491-04:00","deliver_notifications":true,"tweet_id":null,"id":"32b288ltlw2j","incident_id":"xjx861w0585n","custom_tweet":null,"affected_components":[{"code":"1tdqh0llsctd","name":"DNCSolution Components - RND Services","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. 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Please contact support@possiblenow.com with any questions or concerns. \n\nThank you! \n\nPossibleNOW Support","created_at":"2026-07-15T15:53:43.013-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-15T15:53:43.013-04:00","display_at":"2026-07-15T15:53:43.013-04:00","deliver_notifications":true,"tweet_id":null,"id":"bf5nq6cg4nv4","incident_id":"xjx861w0585n","custom_tweet":null,"affected_components":[{"code":"1tdqh0llsctd","name":"DNCSolution Components - RND Services","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"RND Services","created_at":"2026-01-20T13:55:37.307-05:00","updated_at":"2026-08-20T21:00:07.289-04:00","position":9,"description":"RND connections via 3rd party Somos","showcase":true,"start_date":"2026-01-20T00:00:00.000-05:00","id":"1tdqh0llsctd","page_id":"hqf84v9896z7","group_id":"bvsr4r56mzpv"}]},{"name":"MyPreferences 2.0, MyPreferences 3.0. and DNCSolution Staging Platforms (Patching)","status":"completed","created_at":"2026-08-07T09:52:42.606-04:00","updated_at":"2026-08-14T12:00:07.882-04:00","monitoring_at":null,"resolved_at":"2026-08-14T12:00:07.796-04:00","impact":"maintenance","shortlink":"https://stspg.io/tfmwgx687fr3","scheduled_for":"2026-08-14T10:00:00.000-04:00","scheduled_until":"2026-08-14T12:00:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-14T09:00:08.225-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-07T09:52:42.584-04:00","reminder_intervals":null,"id":"xbk8dzyqmsg9","page_id":"hqf84v9896z7","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-14T12:00:07.796-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-14T12:00:07.796-04:00","display_at":"2026-08-14T12:00:07.796-04:00","deliver_notifications":true,"tweet_id":null,"id":"zw1sscl1xqg5","incident_id":"xbk8dzyqmsg9","custom_tweet":null,"affected_components":[{"code":"hgqv7jwk5wcs","name":"MyPreferences 2.0 Components - MyPreferences Staging Environment","old_status":"under_maintenance","new_status":"operational"},{"code":"72g8yz7mhmp8","name":"DNCSolution Components - DNCSolution Environment - Staging","old_status":"under_maintenance","new_status":"operational"},{"code":"hnv14bb0nkys","name":"MyPreferences 3.0 Components - MyPreferences Staging Environment","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-14T10:00:07.630-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-14T10:00:07.630-04:00","display_at":"2026-08-14T10:00:07.630-04:00","deliver_notifications":true,"tweet_id":null,"id":"698sz63st5vf","incident_id":"xbk8dzyqmsg9","custom_tweet":null,"affected_components":[{"code":"hgqv7jwk5wcs","name":"MyPreferences 2.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"under_maintenance"},{"code":"72g8yz7mhmp8","name":"DNCSolution Components - DNCSolution Environment - Staging","old_status":"operational","new_status":"under_maintenance"},{"code":"hnv14bb0nkys","name":"MyPreferences 3.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-14T09:00:08.058-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-14T09:00:08.058-04:00","display_at":"2026-08-14T09:00:08.058-04:00","deliver_notifications":true,"tweet_id":null,"id":"y37tyfwzq0p9","incident_id":"xbk8dzyqmsg9","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Dear PossibleNOW customer, \n\nWe are notifying you of a scheduled maintenance window for the MyPreferences2.0, MyPreferences 3.0 and DNCSolution Staging Platforms for our technicians to perform software updates.\n\nDuring this maintenance window you can expect intermittent disruption with application availability and processing associated with the MyPreferences,  MyPreferences Profiles, and DNCSolution Staging Platforms. \n\nIf you have any questions, please call Support at (855) 326-8442 or email support@possiblenow.com \n\nBest Regards, \n\nPossibleNOW Customer Support \n(855) 326-8442 - support \n(800) 585-4888 - toll-free \n(770) 255-1020 - main \nsupport@possiblenow.com","created_at":"2026-08-07T09:52:42.687-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-07T09:52:42.687-04:00","display_at":"2026-08-07T09:52:42.687-04:00","deliver_notifications":true,"tweet_id":null,"id":"bf1yd2pnffk3","incident_id":"xbk8dzyqmsg9","custom_tweet":null,"affected_components":[{"code":"hgqv7jwk5wcs","name":"MyPreferences 2.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"operational"},{"code":"72g8yz7mhmp8","name":"DNCSolution Components - DNCSolution Environment - Staging","old_status":"operational","new_status":"operational"},{"code":"hnv14bb0nkys","name":"MyPreferences 3.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"MyPreferences Staging Environment","created_at":"2021-11-03T07:14:36.504-04:00","updated_at":"2026-09-11T13:00:07.250-04:00","position":3,"description":null,"showcase":false,"start_date":"2021-11-03T00:00:00.000-04:00","id":"hnv14bb0nkys","page_id":"hqf84v9896z7","group_id":"50r0lbg3nf8d"},{"status":"operational","name":"MyPreferences Staging Environment","created_at":"2019-03-06T14:26:28.078-05:00","updated_at":"2026-09-11T13:00:07.275-04:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"hgqv7jwk5wcs","page_id":"hqf84v9896z7","group_id":"y34nqvkqxl1r"},{"status":"operational","name":"DNCSolution Environment - 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We will provide updates as necessary.","created_at":"2026-07-17T10:00:14.407-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-17T10:00:14.407-04:00","display_at":"2026-07-17T10:00:14.407-04:00","deliver_notifications":true,"tweet_id":null,"id":"d1xhf1w32071","incident_id":"w6sbflxp2p7b","custom_tweet":null,"affected_components":[{"code":"hgqv7jwk5wcs","name":"MyPreferences 2.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"under_maintenance"},{"code":"72g8yz7mhmp8","name":"DNCSolution Components - DNCSolution Environment - Staging","old_status":"operational","new_status":"under_maintenance"},{"code":"hnv14bb0nkys","name":"MyPreferences 3.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-17T09:01:08.078-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-17T09:01:08.078-04:00","display_at":"2026-07-17T09:01:08.078-04:00","deliver_notifications":true,"tweet_id":null,"id":"4f2lyvdsh7zy","incident_id":"w6sbflxp2p7b","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Dear PossibleNOW customer, \n\nWe are notifying you of a scheduled maintenance window for the MyPreferences2.0, MyPreferences 3.0 and DNCSolution Staging Platforms for our technicians to perform software updates.\n\nDuring this maintenance window you can expect intermittent disruption with application availability and processing associated with the MyPreferences,  MyPreferences Profiles, and DNCSolution Staging Platforms. \n\nIf you have any questions, please call Support at (855) 326-8442 or email support@possiblenow.com \n\nBest Regards, \n\nPossibleNOW Customer Support \n(855) 326-8442 - support \n(800) 585-4888 - toll-free \n(770) 255-1020 - main \nsupport@possiblenow.com","created_at":"2026-07-08T13:05:22.644-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-08T13:05:22.644-04:00","display_at":"2026-07-08T13:05:22.644-04:00","deliver_notifications":true,"tweet_id":null,"id":"74ktrjsn4kw3","incident_id":"w6sbflxp2p7b","custom_tweet":null,"affected_components":[{"code":"hgqv7jwk5wcs","name":"MyPreferences 2.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"operational"},{"code":"72g8yz7mhmp8","name":"DNCSolution Components - DNCSolution Environment - Staging","old_status":"operational","new_status":"operational"},{"code":"hnv14bb0nkys","name":"MyPreferences 3.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"MyPreferences Staging Environment","created_at":"2021-11-03T07:14:36.504-04:00","updated_at":"2026-09-11T13:00:07.250-04:00","position":3,"description":null,"showcase":false,"start_date":"2021-11-03T00:00:00.000-04:00","id":"hnv14bb0nkys","page_id":"hqf84v9896z7","group_id":"50r0lbg3nf8d"},{"status":"operational","name":"MyPreferences Staging Environment","created_at":"2019-03-06T14:26:28.078-05:00","updated_at":"2026-09-11T13:00:07.275-04:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"hgqv7jwk5wcs","page_id":"hqf84v9896z7","group_id":"y34nqvkqxl1r"},{"status":"operational","name":"DNCSolution Environment - 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We will provide updates as necessary.","created_at":"2026-06-12T10:00:07.475-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-12T10:00:07.475-04:00","display_at":"2026-06-12T10:00:07.475-04:00","deliver_notifications":true,"tweet_id":null,"id":"b7tkcl4407yr","incident_id":"8xnt3m8xspd0","custom_tweet":null,"affected_components":[{"code":"hgqv7jwk5wcs","name":"MyPreferences 2.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"under_maintenance"},{"code":"72g8yz7mhmp8","name":"DNCSolution Components - DNCSolution Environment - Staging","old_status":"operational","new_status":"under_maintenance"},{"code":"hnv14bb0nkys","name":"MyPreferences 3.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-06-12T09:00:14.783-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-12T09:00:14.783-04:00","display_at":"2026-06-12T09:00:14.783-04:00","deliver_notifications":true,"tweet_id":null,"id":"8pk9pwngrk9n","incident_id":"8xnt3m8xspd0","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Dear PossibleNOW customer, \n\nWe are notifying you of a scheduled maintenance window for the MyPreferences2.0, MyPreferences 3.0 and DNCSolution Staging Platforms for our technicians to perform software updates.\n\nDuring this maintenance window you can expect intermittent disruption with application availability and processing associated with the MyPreferences,  MyPreferences Profiles, and DNCSolution Staging Platforms. \n\nIf you have any questions, please call Support at (855) 326-8442 or email support@possiblenow.com \n\nBest Regards, \n\nPossibleNOW Customer Support \n(855) 326-8442 - support \n(800) 585-4888 - toll-free \n(770) 255-1020 - main \nsupport@possiblenow.com","created_at":"2026-06-05T15:31:50.092-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-05T15:31:50.092-04:00","display_at":"2026-06-05T15:31:50.092-04:00","deliver_notifications":true,"tweet_id":null,"id":"skqggh9l60pb","incident_id":"8xnt3m8xspd0","custom_tweet":null,"affected_components":[{"code":"hgqv7jwk5wcs","name":"MyPreferences 2.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"operational"},{"code":"72g8yz7mhmp8","name":"DNCSolution Components - DNCSolution Environment - Staging","old_status":"operational","new_status":"operational"},{"code":"hnv14bb0nkys","name":"MyPreferences 3.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"MyPreferences Staging Environment","created_at":"2021-11-03T07:14:36.504-04:00","updated_at":"2026-09-11T13:00:07.250-04:00","position":3,"description":null,"showcase":false,"start_date":"2021-11-03T00:00:00.000-04:00","id":"hnv14bb0nkys","page_id":"hqf84v9896z7","group_id":"50r0lbg3nf8d"},{"status":"operational","name":"MyPreferences Staging Environment","created_at":"2019-03-06T14:26:28.078-05:00","updated_at":"2026-09-11T13:00:07.275-04:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"hgqv7jwk5wcs","page_id":"hqf84v9896z7","group_id":"y34nqvkqxl1r"},{"status":"operational","name":"DNCSolution Environment - 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We apologize for any impact this may be causing your organization.  \n\nWe are investigating the root cause of this issue and will provide additional details through a postmortem report. \n\nIf you have any questions, please call Support at (855) 326-8442 or email support@possiblenow.com. \n\nBest Regards,\n\nPossibleNOW Customer Support\n(855) 326-8442 - support\n(800) 585-4888 - toll-free \n(770) 255-1020 - main \nsupport@possiblenow.com","created_at":"2026-06-07T21:56:36.981-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-07T21:56:36.981-04:00","display_at":"2026-06-07T21:56:36.981-04:00","deliver_notifications":true,"tweet_id":null,"id":"nm81vhtrz6sn","incident_id":"tlgmhjfhg7l9","custom_tweet":null,"affected_components":[{"code":"mz3d8q391nbs","name":"DNCSolution Components - DNCSolution QuickCheck","old_status":"operational","new_status":"partial_outage"},{"code":"trhtb06kphnp","name":"DNCSolution Components - DNC Webservices","old_status":"operational","new_status":"partial_outage"},{"code":"nctjgx9gfv68","name":"DNCSolution Components - DNC REST API","old_status":"operational","new_status":"partial_outage"},{"code":"m9v7l4tngf41","name":"DNCSolution Components - DNC Data Downloads","old_status":"operational","new_status":"partial_outage"},{"code":"trmwyvcvpnb6","name":"DNCSolution Components - DNC Bulk Scrubbing","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"DNCSolution QuickCheck","created_at":"2018-12-04T15:12:50.183-05:00","updated_at":"2026-06-07T22:15:25.635-04:00","position":1,"description":"DNCSolution QuickCheck","showcase":false,"start_date":null,"id":"mz3d8q391nbs","page_id":"hqf84v9896z7","group_id":"bvsr4r56mzpv"},{"status":"operational","name":"DNC Webservices","created_at":"2018-12-17T13:29:48.544-05:00","updated_at":"2026-08-25T14:51:44.571-04:00","position":2,"description":"DNC Webservices","showcase":false,"start_date":null,"id":"trhtb06kphnp","page_id":"hqf84v9896z7","group_id":"bvsr4r56mzpv"},{"status":"operational","name":"DNC REST API","created_at":"2018-12-17T13:31:02.065-05:00","updated_at":"2026-08-25T14:51:44.588-04:00","position":3,"description":"DNC REST API","showcase":false,"start_date":null,"id":"nctjgx9gfv68","page_id":"hqf84v9896z7","group_id":"bvsr4r56mzpv"},{"status":"operational","name":"DNC Data Downloads","created_at":"2018-12-17T16:55:26.874-05:00","updated_at":"2026-07-25T10:02:20.507-04:00","position":4,"description":"DNC Customer Data Downloads","showcase":false,"start_date":null,"id":"m9v7l4tngf41","page_id":"hqf84v9896z7","group_id":"bvsr4r56mzpv"},{"status":"operational","name":"DNC Bulk Scrubbing","created_at":"2019-04-28T07:28:12.780-04:00","updated_at":"2026-07-25T10:02:20.522-04:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"trmwyvcvpnb6","page_id":"hqf84v9896z7","group_id":"bvsr4r56mzpv"}]},{"name":"MyPreferences 2.0, MyPreferences 3.0. and DNCSolution Staging Platforms (Patching)","status":"completed","created_at":"2026-05-06T11:10:04.658-04:00","updated_at":"2026-05-15T13:00:07.865-04:00","monitoring_at":null,"resolved_at":"2026-05-15T13:00:07.787-04:00","impact":"maintenance","shortlink":"https://stspg.io/gbhbyn71djjc","scheduled_for":"2026-05-15T10:00:00.000-04:00","scheduled_until":"2026-05-15T13:00:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-05-15T09:00:08.832-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-05-06T11:10:04.644-04:00","reminder_intervals":null,"id":"gy928y2d3lkg","page_id":"hqf84v9896z7","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-05-15T13:00:07.787-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-15T13:00:07.787-04:00","display_at":"2026-05-15T13:00:07.787-04:00","deliver_notifications":true,"tweet_id":null,"id":"0jlrmf3vl18h","incident_id":"gy928y2d3lkg","custom_tweet":null,"affected_components":[{"code":"hgqv7jwk5wcs","name":"MyPreferences 2.0 Components - MyPreferences Staging Environment","old_status":"under_maintenance","new_status":"operational"},{"code":"72g8yz7mhmp8","name":"DNCSolution Components - DNCSolution Environment - Staging","old_status":"under_maintenance","new_status":"operational"},{"code":"hnv14bb0nkys","name":"MyPreferences 3.0 Components - MyPreferences Staging Environment","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-05-15T10:00:08.323-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-15T10:00:08.323-04:00","display_at":"2026-05-15T10:00:08.323-04:00","deliver_notifications":true,"tweet_id":null,"id":"cpw2r81fh0gp","incident_id":"gy928y2d3lkg","custom_tweet":null,"affected_components":[{"code":"hgqv7jwk5wcs","name":"MyPreferences 2.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"under_maintenance"},{"code":"72g8yz7mhmp8","name":"DNCSolution Components - DNCSolution Environment - Staging","old_status":"operational","new_status":"under_maintenance"},{"code":"hnv14bb0nkys","name":"MyPreferences 3.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-05-15T09:00:08.731-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-15T09:00:08.731-04:00","display_at":"2026-05-15T09:00:08.731-04:00","deliver_notifications":true,"tweet_id":null,"id":"16v9d316xq04","incident_id":"gy928y2d3lkg","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Dear PossibleNOW customer, \n\nWe are notifying you of a scheduled maintenance window for the MyPreferences2.0, MyPreferences 3.0 and DNCSolution Staging Platforms for our technicians to perform software updates.\n\nDuring this maintenance window you can expect intermittent disruption with application availability and processing associated with the MyPreferences,  MyPreferences Profiles, and DNCSolution Staging Platforms. \n\nIf you have any questions, please call Support at (855) 326-8442 or email support@possiblenow.com \n\nBest Regards, \n\nPossibleNOW Customer Support \n(855) 326-8442 - support \n(800) 585-4888 - toll-free \n(770) 255-1020 - main \nsupport@possiblenow.com","created_at":"2026-05-06T11:10:04.717-04:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-05-06T11:10:04.717-04:00","display_at":"2026-05-06T11:10:04.717-04:00","deliver_notifications":true,"tweet_id":null,"id":"1trmmczxhtds","incident_id":"gy928y2d3lkg","custom_tweet":null,"affected_components":[{"code":"hgqv7jwk5wcs","name":"MyPreferences 2.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"operational"},{"code":"72g8yz7mhmp8","name":"DNCSolution Components - DNCSolution Environment - Staging","old_status":"operational","new_status":"operational"},{"code":"hnv14bb0nkys","name":"MyPreferences 3.0 Components - MyPreferences Staging Environment","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"MyPreferences Staging Environment","created_at":"2021-11-03T07:14:36.504-04:00","updated_at":"2026-09-11T13:00:07.250-04:00","position":3,"description":null,"showcase":false,"start_date":"2021-11-03T00:00:00.000-04:00","id":"hnv14bb0nkys","page_id":"hqf84v9896z7","group_id":"50r0lbg3nf8d"},{"status":"operational","name":"MyPreferences Staging Environment","created_at":"2019-03-06T14:26:28.078-05:00","updated_at":"2026-09-11T13:00:07.275-04:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"hgqv7jwk5wcs","page_id":"hqf84v9896z7","group_id":"y34nqvkqxl1r"},{"status":"operational","name":"DNCSolution Environment - Staging","created_at":"2019-05-13T08:00:56.863-04:00","updated_at":"2026-09-11T13:00:07.303-04:00","position":6,"description":null,"showcase":false,"start_date":null,"id":"72g8yz7mhmp8","page_id":"hqf84v9896z7","group_id":"bvsr4r56mzpv"}]}]
}