MyPreferences Production Web Services and Data Extract - Partial Outage

Incident Report for PossibleNOW, Inc.

Resolved

This incident has been resolved.
Posted Nov 07, 2025 - 18:16 EST

Update

We are continuing to monitor for any further issues.
Posted Nov 07, 2025 - 16:49 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 07, 2025 - 16:47 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 07, 2025 - 16:42 EST

Investigating

We are currently investigating this issue.
Posted Nov 07, 2025 - 16:27 EST
This incident affected: MyPreferences 2.0 Components (Web Services - Search (GET), Web Services - Add/Update (POST), Data Exports) and MyPreferences 3.0 Components (Web Services - Search (GET), Web Services - Add/Update (POST, ADD, PATCH, DELETE), Data Exports).