A fix has been implemented and we are monitoring the results.
Posted Nov 04, 2023 - 03:50 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 04, 2023 - 03:26 EDT
Investigating
Dear PossibleNOW customer,
PossibleNOW is aware of an issue intermittently impacting performance of our MyPreferences and Profiles Import, Export, "GET" and "POST" API call times. We are actively working to resolve the problem and will keep you informed as we work toward a resolution.
We appreciate your patience during this process. If you have any questions, please call Support at (855) 326-8442 or email support@possiblenow.com. Best Regards,
PossibleNOW Customer Support (855) 326-8442 - support (800) 585-4888 - toll-free (770) 255-1020 - main support@possiblenow.com
Posted Nov 04, 2023 - 02:52 EDT
This incident affected: MyPreferences 2.0 Components (MyPreferences 2.0 GET, MyPreferences 2.0 POST, MyPreferences 2.0 Data Extract, MyPreferences 2.0 Data Uploads) and MyPreferences 3.0 (MyPreferences 3.0 GET, MyPreferences 3.0 (POST, ADD, PATCH, DELETE), MyPreferences 3.0 Data Extract, MyPreferences 3.0 Data Import).