A fix has been implemented and we are monitoring the results.
Posted Jan 25, 2026 - 08:03 EST
Investigating
Dear PossibleNOW customer,
PossibleNOW is aware of an issue impacting performance of our MyPreferences Exports, Imports, "GET" and "POST" API call times. We are actively working to resolve the problem and will keep you informed as we work toward a resolution.
We appreciate your patience during this process. If you have any questions, please call Support at (855) 326-8442 or email support@possiblenow.com. Best Regards,
PossibleNOW Customer Support (855) 326-8442 - support (800) 585-4888 - toll-free (770) 255-1020 - main support@possiblenow.com
Posted Jan 25, 2026 - 06:16 EST
This incident affected: MyPreferences 2.0 Components (Web Services - Search (GET), Web Services - Add/Update (POST), Data Exports, Data Imports) and MyPreferences 3.0 Components (Web Services - Search (GET), Web Services - Add/Update (POST, ADD, PATCH, DELETE), Data Exports, Data Imports).