MyPreferences 3.0 "GET" and "POST, ADD, PATCH, And DELETE" API Performance Issue

Incident Report for PossibleNOW, Inc.

Resolved

This incident has been resolved.
Posted Jan 29, 2026 - 16:07 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 29, 2026 - 07:11 EST

Investigating

Dear PossibleNOW customer,

PossibleNOW is aware of an issue intermittently impacting performance of our MyPreferences 3.0 "GET" and "POST, ADD, PATCH, and DELETE" API call times. We are actively working to resolve the problem and will keep you informed as we work toward a resolution.

We appreciate your patience during this process. If you have any questions, please call Support at (855) 326-8442 or email support@possiblenow.com.
Best Regards,

PossibleNOW Customer Support
(855) 326-8442 - support
(800) 585-4888 - toll-free
(770) 255-1020 - main
support@possiblenow.com
Posted Jan 28, 2026 - 15:53 EST
This incident affected: MyPreferences 3.0 Components (Web Services - Search (GET), Web Services - Add/Update (POST, ADD, PATCH, DELETE)).
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